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FAQs
Extended Warranty Service Program

Questions About Repairs and Claims

1. When does my extended service plan begin and expire?

2. What is the procedure if I have a claim on my vehicle and how is the claim paid?

3. How is the deductible handled? For example, does each component repaired require a deductible?

4. What if my vehicle breaks down and I am not near my home?

5. Does the warranty coverage cover parts and labor? Wear and tear?

6. Are seals and gaskets covered as a ‘stand alone’ item or only if the replacement is required as part of the repair?

7. Where else is the WarrantyWarehouse extended service plan/contract honored and do you have any recommended service facilities?

8. Do I have to go back to my original dealer for repairs? What happens if my dealer does not want to accept the WarrantyWarehouse plan?

1. When does my extended service plan begin and expire?

The WarrantyWarehouse program begins 30 days and 1,000 miles from the date the vehicle is enrolled in the plan or immediately, if it is still under the original manufacturer warranty or once it has passed an inspection. The plan will expire according to the time and/or mileage of the coverage you select, whichever occurs first.

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2. What is the procedure if I have a claim on my vehicle and how is the claim paid?

The WarrantyWarehouse program is hassle-free. In the event of mechanical failure, you may bring your vehicle or have it towed by Road America to any licensed repair facility. The repair facility will call the WarrantyWarehouse claim facility advising us as to your agreement number, diagnosis of failure and cost of repair. Our claim facility will issue an authorization amount to repair all covered items and will pay for repairs directly via Corporate Credit Card or Check, depending on their preference.

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3. How is the deductible handled? For example, does each component repaired require a deductible?

If you choose a plan that has a deductible, it is ‘per visit’ not ‘per item’.

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4. What if my vehicle breaks down and I am not near my home?

WarrantyWarehouse provides a roadside assistance program through Road America Motor Club, for the entire life of your policy, which complements our comprehensive coverage. We can assist you and your vehicle 24-hours a day, 365 days a year. Also if you are more than 100 miles from your home, we will cover expenses up to $500 for lodging and meals while the repair is being made.

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5. Does the warranty coverage cover parts and labor? Wear and tear?

WarrantyWarehouse plans cover 100% of parts and labor charges, and all applicable taxes less the deductible. All of the programs offered by WarrantyWarehouse will protect your vehicle when a part has worn beyond the manufacturer's tolerance. The program does not cover items such as brake pads or brake rotors. It is important for you to understand the difference between the term "wear and tear" and "normal wear items."

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6. Are seals and gaskets covered as a ‘stand alone’ item or only if the replacement is required as part of the repair?

Seals and gaskets are covered as stand alone items in WarrantyWarehouse programs as well as in conjunction with the repair of a covered component.

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7. Where else is the WarrantyWarehouse extended service plan/contract honored and do you have any recommended service facilities?

Because WarrantyWarehouse is accepted at all licensed repair facilities, we don’t need to recommend specific facilities. However, we are accepted at facilities such as Pep Boys, Firestone, AAMCO and many more.

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8. Do I have to go back to my original dealer for repairs? What happens if my dealer does not want to accept the WarrantyWarehouse plan?

Our customers have the option of taking the vehicle to the dealership or any licensed repair facility throughout the United States or Canada.

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